{"id":14,"date":"2025-10-17T04:40:57","date_gmt":"2025-10-17T04:40:57","guid":{"rendered":"https:\/\/kocakurukahve.com\/?page_id=14"},"modified":"2025-10-17T05:42:20","modified_gmt":"2025-10-17T05:42:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/kocakurukahve.com\/en\/refund_returns\/","title":{"rendered":"TESL\u0130MAT ve \u0130ADE KO\u015eULLARI"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-92ade46 wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"92ade46\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b0ecfb wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"7b0ecfb\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-white wd-title-style-default wd-title-size-extra-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-xxxl\">TESL\u0130MAT ve \u0130ADE KO\u015eULLARI<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-2495b36c e-flex e-con-boxed e-con e-parent\" data-id=\"2495b36c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a3a8a94 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"5a3a8a94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>Ge\u00e7erlilik Tarihi:<\/strong> [20\/10\/2025]<br>Bu sayfada yer alan Teslimat ve \u0130ade ko\u015fullar\u0131, \u201cMesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi\u201d ve site kullan\u0131m \u015fartlar\u0131 \u00e7er\u00e7evesinde ge\u00e7erlidir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Teslimat Bilgileri<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">1.1 Kargo \u00dccreti &amp; Kampanya<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00dccretsiz kargo:<\/strong> Belirli bir tutar\u0131n \u00fczerindeki (\u00f6rne\u011fin 2.000 TL) sipari\u015flerde kargo \u00fccretsizdir.<\/li>\n\n\n\n<li>\u00dccretsiz kargo s\u0131n\u0131r\u0131 alt\u0131nda verilen sipari\u015flerde, kargo \u00fccreti kullan\u0131c\u0131ya sipari\u015f onay\u0131 s\u0131ras\u0131nda bildirilir.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">1.2 Teslim S\u00fcresi<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sipari\u015fler, onay al\u0131nd\u0131ktan sonra <strong>ortalama 3\u20135 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7inde kargo firmas\u0131 arac\u0131l\u0131\u011f\u0131yla g\u00f6nderilir.<\/li>\n\n\n\n<li>Hafta sonu ve resmi tatiller teslim s\u00fcresine dahil edilmez.<\/li>\n\n\n\n<li>Stok durumu, y\u00fcksek sipari\u015f yo\u011funlu\u011fu ya da m\u00fccbir sebepler nedeniyle gecikme ya\u015fanabilir; bu durumda kullan\u0131c\u0131 bilgilendirilir.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">1.3 Teslimat Adresi &amp; Kontrol<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sipari\u015f s\u0131ras\u0131nda girilen <strong>teslimat adresinin do\u011frulu\u011fu<\/strong> m\u00fc\u015fteri sorumlulu\u011fundad\u0131r.<\/li>\n\n\n\n<li>Kargo adresi yanl\u0131\u015f, eksik ya da ula\u015f\u0131lmaz durumda ise yeniden g\u00f6nderim bedeli kullan\u0131c\u0131ya ait olur.<\/li>\n\n\n\n<li>Kargo geldi\u011finde, paket a\u00e7\u0131lmadan \u00f6nce <strong>g\u00f6r\u00fcn\u00fcr hasar ya da nakliye kaynakl\u0131 deformasyon<\/strong> varsa al\u0131c\u0131 teslimat\u0131 kabul etmeme hakk\u0131na sahiptir. Bu durumda kargo g\u00f6revlisine tutanak tutulmas\u0131n\u0131 istemeli ve firmaya derhal bildirimde bulunmal\u0131d\u0131r.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">1.4 Teslimat\u0131n Tamamlanmas\u0131<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dcr\u00fcn, kargo firmas\u0131 taraf\u0131ndan Al\u0131c\u0131\u2019ya teslim edildi\u011finde \u201cteslim edilmi\u015f\u201d say\u0131l\u0131r.<\/li>\n\n\n\n<li>Al\u0131c\u0131, kargo g\u00f6revlisine imza atarak ve \u00fcr\u00fcn\u00fcn ambalaj\u0131n\u0131 kontrol ederek teslimat\u0131 ger\u00e7ekle\u015ftirir.<\/li>\n\n\n\n<li>Teslimat s\u0131ras\u0131nda olu\u015fan hasar veya eksiklik durumunda, Al\u0131c\u0131 derhal Sat\u0131c\u0131\u2019y\u0131 bilgilendirmelidir.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. \u0130ade Politikam\u0131z<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">2.1 \u0130ade S\u00fcresi &amp; Uygulanabilir \u00dcr\u00fcnler<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Al\u0131c\u0131, <strong>aksesuar, mutfak gere\u00e7leri ve hediyelik \u00fcr\u00fcnler<\/strong> gibi uygun \u00fcr\u00fcnleri, teslimat tarihinden itibaren <strong>30 g\u00fcn i\u00e7inde<\/strong> iade edebilir.<\/li>\n\n\n\n<li>G\u0131da \u00fcr\u00fcnleri, kahve \u00f6\u011f\u00fctmeleri, paketleri a\u00e7\u0131lm\u0131\u015f baharatlar gibi hijyen ve tazelik kriteri ta\u015f\u0131yan \u00fcr\u00fcnlerde <strong>iade kabul edilmez<\/strong>, yaln\u0131zca ay\u0131pl\u0131 \u00fcr\u00fcn durumu de\u011ferlendirilir.<\/li>\n\n\n\n<li>Ki\u015fiye \u00f6zel haz\u0131rlanm\u0131\u015f (\u00f6zel kar\u0131\u015f\u0131m, isim bask\u0131l\u0131) \u00fcr\u00fcnler, Sat\u0131c\u0131 kaynakl\u0131 bir hata yoksa iade kapsam\u0131na girmez.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2.2 \u0130ade Talebi &amp; Onay\u0131<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0130ade talebi, <strong>e-posta<\/strong>, site i\u00e7i mesajla\u015fma veya m\u00fc\u015fteri hizmetleri kanallar\u0131 arac\u0131l\u0131\u011f\u0131yla bildirilmelidir.<\/li>\n\n\n\n<li>Talebin al\u0131nmas\u0131 \u00fczerine Sat\u0131c\u0131, iade ko\u015fullar\u0131n\u0131 kontrol eder ve Al\u0131c\u0131\u2019ya iade s\u00fcreciyle ilgili y\u00f6nlendirmeyi, iade adresini ve g\u00f6nderim kodunu iletir.<\/li>\n\n\n\n<li>Al\u0131c\u0131, onaylanan iade talebini <strong>7 g\u00fcn i\u00e7inde<\/strong> ger\u00e7ekle\u015ftirmelidir.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2.3 \u0130ade Ko\u015fullar\u0131<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0130ade edilen \u00fcr\u00fcn, <strong>orijinal ambalaj\u0131<\/strong>, etiketi, fatura ve varsa t\u00fcm ek par\u00e7alar\u0131 ile birlikte olmal\u0131d\u0131r.<\/li>\n\n\n\n<li>\u00dcr\u00fcn kullan\u0131lmam\u0131\u015f, zarar g\u00f6rmemi\u015f ve temiz durumda olmal\u0131d\u0131r.<\/li>\n\n\n\n<li>Garanti kapsam\u0131nda olmayan a\u015f\u0131nma izleri, kozmetik kusurlar, yanl\u0131\u015f kullan\u0131m gibi nedenlerle olu\u015fan hasarlar iade kapsam\u0131nda de\u011ferlendirilmez.<\/li>\n\n\n\n<li>Kargo masraflar\u0131, Sat\u0131c\u0131\u2019n\u0131n \u00f6zel bir d\u00fczenleme yapmad\u0131\u011f\u0131 s\u00fcrece <strong>\u0130ade \u00dccreti<\/strong> olarak Al\u0131c\u0131\u2019ya aittir.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2.4 Geri \u00d6deme S\u00fcreci<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0130ade edilen \u00fcr\u00fcn, \u015fartlara uygun bulundu\u011fu takdirde Sat\u0131c\u0131, <strong>14 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7inde geri \u00f6deme i\u015flemini ba\u015flat\u0131r.<\/li>\n\n\n\n<li>Geri \u00f6deme, Al\u0131c\u0131\u2019n\u0131n sipari\u015fte kulland\u0131\u011f\u0131 \u00f6deme y\u00f6ntemiyle ayn\u0131 kanala yap\u0131l\u0131r (kredi kart\u0131, havale, vs.).<\/li>\n\n\n\n<li>Kargo bedeli normal \u015fartlarda iade kapsam\u0131na girmez (isterse kampanya kapsam\u0131nda bu durum farkl\u0131 d\u00fczenlenebilir).<\/li>\n\n\n\n<li>Gerekli h\u00e2llerde, Al\u0131c\u0131 ve Sat\u0131c\u0131 aras\u0131nda mutab\u0131k kal\u0131narak farkl\u0131 \u00e7\u00f6z\u00fcm \u00f6nerileri de\u011ferlendirilebilir.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Ay\u0131pl\u0131 \u00dcr\u00fcn &amp; Garanti Durumu<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Al\u0131c\u0131, teslim ald\u0131\u011f\u0131 \u00fcr\u00fcnde sipari\u015f a\u00e7\u0131klamalar\u0131yla uyumsuzluk, hasar ya da \u00fcretim hatas\u0131 fark ederse bu durumu <strong>en ge\u00e7 2 ay i\u00e7inde<\/strong> yaz\u0131l\u0131 \u015fekilde Sat\u0131c\u0131\u2019ya bildirmelidir.<\/li>\n\n\n\n<li>Ay\u0131pl\u0131 \u00fcr\u00fcn durumunda Al\u0131c\u0131, \u00fcr\u00fcn\u00fcn \u00fccretsiz tamiri, \u00fcr\u00fcn\u00fcn de\u011fi\u015ftirilmesi, bedel indirimi ya da s\u00f6zle\u015fmeden d\u00f6nme haklar\u0131ndan birini talep edebilir.<\/li>\n\n\n\n<li>Garanti \u015fartlar\u0131, \u00fcr\u00fcnle birlikte verilen belgelerde belirtilmi\u015ftir.<\/li>\n\n\n\n<li>Sat\u0131c\u0131, garanti s\u00fcresince \u00fccretsiz par\u00e7a temini ve teknik destek sa\u011flayabilir.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. \u0130ade Adresi &amp; \u0130rtibat Bilgileri<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0130ade Adresi:<\/strong> [\u015eirket Depo Adresi \/ Lojistik Merkezi Adresi]<\/li>\n\n\n\n<li><strong>M\u00fc\u015fteri Hizmetleri:<\/strong><br>\u2002\u2002E-posta: [<a>info@kocakurukahve.com<\/a>]<br>\u2002\u2002Telefon: [Telefon Numaras\u0131]<\/li>\n\n\n\n<li>\u0130ade s\u00fcreciyle ilgili sorular veya destek talepleri i\u00e7in yukar\u0131daki ileti\u015fim kanallar\u0131 kullan\u0131labilir.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. \u00d6zel Durumlar &amp; Ek H\u00fck\u00fcmler<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kampanya \u00fcr\u00fcnleri, indirimli \u00fcr\u00fcnler ya da hediye setleri i\u00e7in ayr\u0131 iade ko\u015fullar\u0131 uygulanabilir; bu durum \u00fcr\u00fcn sayfas\u0131nda a\u00e7\u0131k\u00e7a belirtilir.<\/li>\n\n\n\n<li>Ayn\u0131 g\u00fcn teslimat, express g\u00f6nderim, yurtd\u0131\u015f\u0131 g\u00f6nderim gibi \u00f6zel lojistik se\u00e7enekleri varsa ayr\u0131 \u015fartlar ge\u00e7erli olabilir.<\/li>\n\n\n\n<li>Bu Teslimat ve \u0130ade Politikas\u0131, Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi\u2019nin ayr\u0131lmaz par\u00e7as\u0131 olarak kabul edilir.<\/li>\n\n\n\n<li>Politikada yap\u0131lacak de\u011fi\u015fiklikler, sitede g\u00fcncellenerek y\u00fcr\u00fcrl\u00fc\u011fe girer.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>TESL\u0130MAT ve \u0130ADE KO\u015eULLARI Ge\u00e7erlilik Tarihi: [20\/10\/2025]Bu sayfada yer alan Teslimat ve \u0130ade ko\u015fullar\u0131, \u201cMesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi\u201d ve site kullan\u0131m<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kocakurukahve.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kocakurukahve.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kocakurukahve.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kocakurukahve.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kocakurukahve.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":4,"href":"https:\/\/kocakurukahve.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":15854,"href":"https:\/\/kocakurukahve.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/15854"}],"wp:attachment":[{"href":"https:\/\/kocakurukahve.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}